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UPVC Bi-Folding Doors

2 Pane

3 Pane

4 Pane

5 Pane

6 Pane

7 Pane

Terms & Conditions
1. Whiterose Windows Limited is a registered company, works address, Unit 6/7, One Business Park, 370 Bradford Road, Brighouse HD6 4DJ within these terms and conditions Whiterose Windows Limited shall be referred to as the company. The person/company named on the order confirmation will be referred to as the customer.

2. All orders placed on line are a binding contract between the customer and the company. The customer agrees to the terms and conditions at the checkout stage and the company and customer are bound by these conditions.

3. Cancellation or change to order will only be accepted up to three days after the order has been placed. The statuary period of seven days does not apply as all products are bespoke to your order specification. After this date no refund will be given.

4. The company does not offer a return policy.

5. The company is not responsible for any errors due to misinterpretation of the web site or incorrect product or category choice.

6. Delivery times are Monday to Friday 7.00am to 5pm, unless agreed otherwise. You must allow proper access for a Heavy goods vehicle.

7. The unloading of the vehicle is the customer's responsibility.

8. Delivery is deemed to be at the roadside of the delivery address on the order confirmation.

9. If there is no one at the delivery address the delivery will be re-scheduled at the convenience of the company and the customer will be subject to a seventy five pounds plus VAT charge.

10. All health and safety precautions are the customer's responsibility.

11. At no time will the company be liable for loss or injury of any kind.

12. All goods when received will be deemed delivered in good order unless stated at the time of delivery.

13. No claims will be entertained after the day of delivery for damaged or missing articles.

14. The company is not responsible for any delay to the delivery or installation and any relating financial or consequential loss.

15. The company is not responsible for the installation or instruction of how to install the products supplied. All products supplied are guaranteed as follows from the date of order:

1. Upvc framework- five years.

2. All Hardware-five years.

3. Sealed units- five years.

4. Where installed by the company a one year labour warranty and a ten year indemnity insurance scheme is provided. After this period the customer is then responsible for the installation and any on-going maintenance.

16. Upvc folding doors are designed to be minimum maintenance, not maintenance free. Maintenance may include cleaning of frames and tracks, adjustments to the hanging of doors, including toe and heeling which is industry wide on all Upvc products. Upvc doors will expand and contract in heat. This is normal occurrence and not a fault of the product.

17. All doors have a standard weather rating and should not be fitted in an extremely exposed elevation and are not recommended adjacent to coastal areas. Claims against poor weather performance will not be accepted when installed outside the above guidelines.

18. Coloured Upvc doors are not advised when south facing and therefore not subject to a warranty.

19. The warranty will be invalidated if the track is not kept clear and free of debris, not installed in line with the instructions supplied or if doors are not maintained in general.

20. All drawings are viewed from the outside.

21. No liability will be accepted for miss- interpretation of drawings.

22. When ordering a door which requires installation a survey must first be completed by the company.

23. All folding doors should have a suitable structural steel or catnic lintel fitted above the head of the frame. Timber lintels can only be used at the customers risk and no defect in relation to the performance of the folding door will be accepted when a timber lintel is used.

24. All folding doors are to have no more or less than an eight to fifteen millimetre gap around the frame when installed. Outside these tolerances the performance of the door is not guaranteed and the warranty void. Additional packing with any other material to make up for any miss- measurement or excessive tolerances will also void the warranty.

25. All folding doors can only be fitted into brickwork reveals and within the tolerances stated in condition twenty four. Doors installed by the customer into any other aperture is at the customers own risk and not covered by the warranty.

26. All folding doors supplied are for domestic use only. Permission for commercial use must be obtained in writing from the company.

27. The customer is responsible for conforming to all current planning and building regulations of the relevant local authority.

28. Any defects in relation to sealed units the company and the customer will be bound by the guidelines laid out by the Glass and Glazing Federation.

29. All toughened low emissivity coated glass units are subject to colour variations and variation in pattern. This may appear sometimes as a misting effect. This is natural and not deemed a fault.

30. Low threshold doors do not offer the same weather performance, to the bottom of the door only, as standard rebated thresholds. You must therefore in the design and construction of the opening for your folding door allow for the removal of rain water, immediately in front of the threshold, to avoid water ingress. Claims for water ingress will not be accepted when water management drainage channels are not used. The primary purpose of low threshold doors is level access. This is achieved by removing the rebated up stand. Air tightness to the bottom of the door is achieved by brush seals closing over the top of the low threshold which provides satisfactory draught proofing. However if the doors are not correctly installed and aligned draughts may be experienced to the bottom of the door. Under extreme weather conditions the threshold area may be liable to draughts. This is normal and not a fault of the door. If you are concerned by water ingress or draughts you should use the standard rebated threshold.

31. Upvc low threshold folding doors can only be installed to the ground floor only.

32. Handle colours may vary. The company does not accept claims for variation in colour of handles if ordered at different times.

33. When ordering any product from the company the customer agrees that they or their contracted installer will install and maintain all products as per the supplied instructions and have a good understanding of either carpentry, window and door installation. Products can be installed and maintained by the customer on a do it yourself basis but the company does not offer any other support including telephone support other than the provided instructions. Upon any request for support via the telephone, e-mail or written formal request customers will be referred to or sent a copy of the original supplied instructions.

34. All claims against the warranty must be made in writing to To ensure claims are recorded correctly no telephone claims will be accepted. You must provide your order number and full address. All claims will be responded to within three working days. We do not offer an emergency response and are not responsible for any financial or consequential loss.

35. In the event of a claim against the warranty the customer may be requested to supply digital images to support their claim regardless if the door was supplied only or fully installed.

36. Where goods are on a supply only basis all guarantees are for parts only and not labour. All replacement parts are initially charged at cost up to a limit of two hundred pounds and refunded in full without question on return to the company. The company will arrange for the part to be uplifted by a courier on a week day basis only.

37. When a door is installed by the company any relating claim on the labour warranty will be dealt with in a four week period of the claim. At no time do the company offer an emergency service and are not responsible for any financial loss incurred due to the non-availability of a company service engineer.

38. Site inspections at the specific request of the customer to ascertain any claim against the warranty or third party issue in relation to products supplied will only be undertaken at the pre- paid fee of two hundred and fifty pounds for mainland England and Wales. If the claim against the warranty is valid the cost of the inspection will be fully refunded. The fee is fixed and not relevant to the distance from the company offices or time spent at site. If the company does not accept the claim a written report will be provided and the customer agrees to forfeit the inspection fee without question. This does not affect your statuary rights. Upon inspection the company at no time will carry out any works or labour as set out at condition thirty six.

39. The warranty is not transferrable.


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